Static on calls can be caused by numerous factors and can be resolved by one of the following:
- Change Port - At the router, unplug the ethernet cable coming from the phone and plug it to a different port.
- Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections. We recommend using a broadband connection with a minimum download speed of 30 Mbps and minimum upload speed of 10 Mbps. You can test your internet connection speed at https://www.speedtest.net.
- Change Cable - Try replacing the Ethernet or network cable.
- Contact Your Internet Service Provider - request assistance with opening ports 5060 and 5070 on your router/modem.
If you still experience issues after completing the above steps, please contact our Customer Care team for further assistance.
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