How do I change Music on Hold?

Modified on Sun, 14 Jul at 10:10 PM

magicJack for BUSINESS has 3 different options for Music on Hold.

To change your Music on Hold settings:

2. Navigate to the My Business section

3. Scroll down to Advanced Settings:

4. Select one of the three options and click SAVE SETTINGS

NOTE: Default Audio is the default setting. If you don’t update this setting, customers will hear our pre-recorded, generic on-hold message.

You determine what your customers will experience while on hold. Here are what the three different Music on Hold options mean.

No Audio: customers will hear silence.

Default Audio: customers will hear our pre-recorded, generic on-hold message. Please note this is the default setting.

Custom Audio: upload a personalized file so your customers hear what you want them to hear. It can be music, a voice message or a combination.