Be sure to check that your internet is working properly when experiencing issues using this service. You can verify your internet connection and speed by going to https://www.speedtest.net.
If your phone is connected directly to a router, try the following troubleshooting steps:
- Reboot or restart your router.
- Make sure the phone and network cables are securely connected by unplugging and plugging the cables back until you hear or feel the connector lock in place.
- Use a different ethernet or network port on the router.
- Cords and cables can get worn out or damaged without any visible signs. Connect a different ethernet cable.
- Disable SIP ALG on your router. This is enabled by default in most routers. However, it is known to cause conflicts with external VoIP devices. For more information on how to disable SIP ALG, click here .
Remember to reboot or restart your router after each troubleshooting step to make sure any changes made are applied correctly.
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