Why am I having trouble signing up for service online?

magicJack for BUSINESS is available exclusively for use within the United States. To ensure service eligibility and protect against unauthorized access, our website verifies that customers are accessing the signup process from within the U.S.

If you're having trouble signing up, your VPN (Virtual Private Network) or proxy settings may be preventing us from verifying your location.

VPNs and proxy services are commonly used for privacy and security. However, they can also mask your actual location, making it difficult for our system to confirm that you're accessing our website from within the United States.

You have the following options to resolve this:

1. Check if you're using a VPN or proxy service.

You may have a VPN or proxy enabled without realizing it, particularly if you're using a company computer, security software, or a privacy-focused browser.

• Windows: Open Settings > Network & Internet > VPN to check for active VPN connections. You can also check Settings > Network & Internet > Proxy for proxy settings.

• Mac: Open System Settings > VPN (or Network > VPN, depending on your macOS version) to check for active VPN connections. Check Network > Wi-Fi > Details > Proxies for proxy settings.

• Browser: Check whether your browser has a VPN or proxy extension enabled. Some browsers also include built-in VPN features.

• Security software: Check whether your antivirus or internet security application includes an automatically enabled VPN.

2. Temporarily disable your VPN or proxy.

If you discover an active VPN or proxy, temporarily disconnect or disable it and refresh the magicJack for Business signup page.

If you're using a company-managed device, contact your IT administrator before changing network or security settings.

3. Try signing up from your mobile phone.

Another simple option is to use your smartphone:

• Open Safari, Chrome, or your preferred mobile browser.

• Make sure any VPN or proxy service on your phone is turned off.

• If possible, use your mobile carrier's cellular data connection instead of Wi-Fi.

• Go back to https://buy.magicjackforbusiness.com and try signing up again.

4. Still having trouble? We're here to help!

If you've tried these steps and are still unable to complete your signup, please contact a magicJack for Business representative for assistance. Our team will be happy to help you get started.