How to troubleshoot audio issues:
On Mac
If you are using Mojave or later version, make sure to allow the microphone to access magicJack for BUSINESS in the Security & Privacy settings of your Mac.
If you've recently upgraded the OS on your Apple computer to Mojave or Catalina, it's likely that your callers will not be able to hear you. This is due to new permissions requirements of the new OS. You will need to delete the Desktop App and reinstall it from here https://download.magicjackforbusiness.com/. When you open the app for the first time the OS will ask for permission to use your microphone. Clicking yes will get you up-and-running again.
Click on the Apple icon on the top left
Open System Preferences and look for the Sound section
Select your microphone and speaker for sound output and input
After selecting, Quit and Relaunch the app
On Windows
Open up system search and type in manage audio devices
Select the option from the list of results
On the Playback tab, select the microphone you want to use from the list
One way audio - Poor signal can cause voice data loss and possible audio issues. You can verify your internet speed by using SpeedTest, https://www.speedtest.net/, we recommend to have at least 30 Mbps download and 10 Mbps upload to use the Desktop App without issues.
If you come across any other issues, please click here to report a bug.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article